TranspoShip FAQs

TranspoShip is a shipping aggregator platform in India. It lets businesses and individuals ship through several courier partners from one dashboard, covering booking, tracking, COD management and returns.

You create a shipment, compare couriers on price and delivery speed, generate a label and schedule a pickup. From then on the order can be tracked in real time, all inside the same platform.

No. TranspoShip is a logistics aggregator. The shipments themselves are carried by third-party courier companies that we partner with across India.

The platform suits:

• ecommerce sellers and D2C brands
• Shopify, WooCommerce and marketplace sellers
• small businesses and enterprises
• individuals sending parcels

The couriers offered depend on your pickup and delivery locations. Before booking you can compare the available options by speed, cost and serviceability.

Yes. TranspoShip connects with platforms such as Shopify and WooCommerce so that orders flow in and shipping is automated.

Returns are handled as reverse-logistics shipments. Raise a return from your dashboard and the courier partner collects the product and brings it back to your address. See the Return & RTO Policy.

RTO is when a shipment cannot be delivered and is sent back to the seller — usually because of a wrong address, an unavailable customer, or a refused order.

It is marked RTO and returned to the sender. Both the forward and the return shipping charges apply.

The usual causes are:

• an incorrect or incomplete address
• the customer not being at the delivery location
• the customer refusing the parcel
• serviceability problems in certain areas

Yes, until the pickup has been scheduled. Once the shipment has been collected, the courier cannot be changed.

You can schedule it while creating the shipment or later from the dashboard, subject to the courier partner's availability at your location.

It depends on the courier partner's cut-off times and serviceability. Once it is scheduled, the pickup details appear in your dashboard.

Use the tracking ID (AWB number) in your TranspoShip dashboard to follow the shipment in real time.

Tracking only moves when the courier partner scans the parcel at pickup or in transit, so a short lag between updates is normal.

It varies with the courier partner, the type of shipment and the destination PIN code. An estimate is shown before you confirm the booking.

Raise a support request from your dashboard. Our team will follow up with the courier partner to resolve it.

Charges are based on:

• actual or volumetric weight
• package dimensions
• pickup and delivery locations
• the courier partner you choose

The full amount is shown before you confirm the shipment.

Distance, zones, weight slabs and each courier's pricing all affect the cost. Remote areas can be more expensive to serve.

It is a weight worked out from the package's dimensions. If it is higher than the actual weight, the shipment may be charged on the volumetric figure.

Yes. Both prepaid and cash-on-delivery shipments are supported.

Not always. It depends on the courier partner's coverage and whether the destination PIN code supports COD.

Enter the pickup and delivery PIN codes when creating a shipment. The available couriers and delivery timelines are shown straight away.

Yes, provided they are packed and labelled properly. Damage claims may be declined where the packaging was not adequate.

Illegal goods, hazardous materials, explosives, narcotics and anything restricted under Indian law. The full list is on the Restricted Items page.

GST is mandatory when you ship taxable goods under Indian regulations. What applies to you depends on your business type and the category of shipment.

KYC may be needed to switch on shipping, COD services and payment settlements. PAN and proof of address are the usual documents.

By email, by phone or from your dashboard — for shipping, tracking, billing or technical questions. Details are on the Contact Us page.