TranspoShip is a shipping aggregator. Shipments booked on the platform are carried by independent courier partners. This policy describes how booking, pickup, delivery and charges work.
1. Serviceability
Coverage depends on the courier partners available for your pickup and delivery PIN codes. You can check serviceability, courier options and estimated timelines when you create a shipment.
2. Booking and pickup
- Shipments can be created one at a time or in bulk from the dashboard or through a connected store.
- Pickups are scheduled according to each courier partner's cut-off times and local availability.
- Parcels must be packed, labelled and ready for handover at the time of pickup.
3. Packaging
You are responsible for packaging that is suitable for the contents and for transit. Fragile goods need protective packing and clear labelling. Damage claims may be declined where packaging was inadequate.
4. Delivery timelines
Estimated delivery dates are shown before you confirm a shipment and depend on the courier partner, service type and destination. They are estimates rather than guarantees, and may be affected by weather, holidays, regulatory checks or other operational factors.
5. Shipping charges
Charges are calculated from:
- the higher of actual weight and volumetric weight;
- package dimensions;
- pickup and delivery locations and zones;
- the courier partner and service selected.
All charges are displayed before you confirm. If the courier partner records a different weight from the one declared, the charge may be revised; you can dispute a revision from your dashboard.
6. Tracking
Every shipment is given an AWB number and can be tracked in real time from the dashboard. Tracking updates appear once the courier partner scans the parcel, so short delays between scans are normal.
7. Undelivered shipments
If a delivery attempt fails, the courier partner will normally try again. Shipments that cannot be delivered are returned to origin, and both forward and return charges apply. See the Return & RTO Policy.
8. Lost or damaged shipments
Report loss or damage through the Support section as soon as you become aware of it. Claims are assessed under the carrying courier partner's liability terms.
9. Changes to this policy
We may revise this policy from time to time. The current version is always published on this page with a new "last updated" date, and continuing to use the platform after a revision means you accept it.
10. Contact us
Questions about this policy can be sent to our support team.
- TranspoShip, A - 51, FIEE Complex, Okhla Phase - II, New Delhi 110020
- Email: support@transpoship.com
- Phone: +91 80691 88600
- Website: transpoship.com