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Legal

Payment Policy

Last updated: 2nd October 2026

This policy explains how payments work on the TranspoShip platform — recharging your wallet, paying for shipments, receiving COD remittance and getting invoices.

1. Accepted payment methods

Payments are accepted through the methods shown at checkout on the platform, which typically include UPI, net banking, debit and credit cards. Card and bank details are handled by third-party payment gateways; TranspoShip does not store them.

2. Wallet and recharges

  • Shipping on the platform is prepaid through a wallet that you recharge in advance.
  • Freight and applicable fees are deducted from the wallet when a shipment is booked.
  • Promotional credits, such as offer-code bonuses, are subject to the terms of that offer, can be used only for shipping and cannot be withdrawn.

3. Charges

Depending on the shipment, charges can include:

  • courier freight;
  • COD handling charges;
  • return (RTO) freight;
  • weight-difference adjustments;
  • platform or value-added service fees;
  • GST and other applicable taxes.

The amount payable is shown before you confirm a shipment.

4. COD remittance

Cash collected on delivery is remitted to your registered bank account according to the remittance cycle on your plan, after the courier partner settles the amount. Amounts you owe — such as freight or RTO charges — may be adjusted against remittance. Completing KYC and bank verification is required before remittance can begin.

5. Invoices and taxes

Tax invoices are generated for the services billed and are available in your dashboard. Please make sure the GSTIN and billing details on your account are accurate, as invoices cannot be reissued for errors in details you provided.

6. Failed and disputed payments

If a payment is debited but not reflected in your wallet, it is usually reversed automatically by the bank or gateway within 5–7 business days. If it is not, contact support with the transaction reference. Billing disputes should be raised within 7 days of the invoice or debit.

7. Refunds

Refunds are handled under our Refund Policy.

8. Changes to this policy

We may revise this policy from time to time. The current version is always published on this page with a new "last updated" date, and continuing to use the platform after a revision means you accept it.

9. Contact us

Questions about this policy can be sent to our support team.