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Legal

Terms and Conditions

Last updated: 1st August 2025

These Terms and Conditions set out the rules for using the TranspoShip website, platform and services. When you register for an account or use any part of the service, you accept these terms. If you do not agree with them, please do not use the service.

1. Definitions

  • Platform — the TranspoShip website, software and applications.
  • User or you — any business, merchant or individual who uses the service.
  • Courier partners — the independent logistics and shipping providers integrated with the platform.

2. Eligibility

To use the service you must:

  • be 18 years of age or older;
  • have the authority to bind the business you represent, where you act for one;
  • give accurate details when you register.

3. Use of services

  • The platform may be used only for lawful shipping and business purposes.
  • You are responsible for keeping your account credentials confidential.
  • You must not misuse the platform — for example by attempting to hack or disrupt it, or by submitting fraudulent information.

4. Role of TranspoShip

  • TranspoShip is a shipping aggregator: we connect you with multiple courier partners for your deliveries.
  • We are not ourselves a courier company.
  • Delivery timelines, service quality and liability for lost or damaged parcels rest with the courier partner that carries the shipment.

5. User obligations

By using the service you agree to:

  • provide correct and complete shipment details;
  • make sure every shipment complies with applicable law, including the rules on prohibited items;
  • pay all service fees, courier charges and taxes that apply;
  • indemnify TranspoShip against claims that arise from incorrect shipment details or unlawful contents.

6. Payments and billing

  • Shipping services must be paid for using the payment methods approved on the platform.
  • Fees can include courier charges, platform fees, COD handling charges and taxes.
  • Payments are non-refundable unless we state otherwise. See the Refund Policy and Payment Policy.

7. Cash on delivery (COD) services

  • COD settlement timelines depend on each courier partner's policy.
  • TranspoShip facilitates COD reconciliation but is not liable for delays or discrepancies caused by a courier partner.

8. Intellectual property

All content, software, logos and materials on the platform are owned by or licensed to TranspoShip. You may not copy, modify, distribute or reverse-engineer any part of the platform without our prior written consent.

9. Limitation of liability

  • TranspoShip is not liable for shipment delays, damage, loss or failures by a courier partner.
  • Our total liability for any shipment is limited to the service fees paid for that shipment.
  • We are not responsible for indirect or consequential losses.

10. Suspension and termination

We may suspend or close your account if:

  • you breach these terms;
  • you misuse the platform;
  • we detect fraudulent or unlawful activity.

11. Privacy

Your use of the service is also governed by our Privacy Policy.

12. Indemnification

You agree to indemnify and hold harmless TranspoShip, its affiliates, employees and partners against claims, damages or expenses arising from misuse of the platform, a violation of law, or a breach of these terms.

13. Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts in Delhi NCR.

14. Changes to these terms

We may update these terms from time to time. Updates are posted on this page with a revised "last updated" date. Continuing to use the service after an update means you accept the revised terms.

15. Contact us

Questions about this policy can be sent to our support team.